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Teconia GmbH
Swissness for your language communication

Do you speak "CUSTOMER"?

 
I don't agree at allI fully agree
I don’t know, I cannot assess this
Overall result
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Your number of points
50 – 60 points
Congratulations! "Customer" is not a foreign language to you. In both your company communication as well as in your (technical) documentation, you appear to be able to communicate from the perspective of your users. Your processes are organised in such a way that they accommodate the customer and are easily understood by him/her.Your organisation has an excellent understanding of cultural differences and always takes them into account. You know the limits of translation and you know that texts and content must be conveyed in a different culture.The safety of your customers is an important concern for you and you have implemented numerous controls in your organisation in order to ensure this.



May we assist you? Get in touch with us:

Teconia GmbH
Poststrasse 3
CH-9100 Herisau
+41 71 352 32 30
+41 71 352 32 31
info@teconia.com
40 – 49 points
You have a fairly good mastery of the language "customer", but you could still make some progress. In theory, your company communication and your (technical) documentation are designed from the perspective of your users, but you could adopt the position of your customers and communicate in their language in an even more consistent way. As a rule, your processes are organised in such a way that they accommodate the customer and are easily understood by him/her. However, there are also processes which particularly serve your internal processes and not those of the user. Your organisation has developed a certain understanding of cultural differences, but still does not always take these into account. Thus, it would probably be sensible if your texts and content could be further checked to see whether they are actually understood and are (socially) accepted. The safety of your customers is a concern for you and you have implemented controls in your organisation in order to ensure this. It is possible that this aspect should play an even greater role in your documentation.

May we assist you? Get in touch with us:

Teconia GmbH
Poststrasse 3
CH-9100 Herisau
+41 71 352 32 30
+41 71 352 32 31
info@teconia.com
0 – 39 points
The language "customer" is still not your "mother tongue", but you are well on the way towards achieving this. You could design your company communication and your (technical) documentation in an even clearer way from the perspective of your users by adopting the position of your customers and communicating in their language. Your processes could accommodate your customers to an even greater extent. As a result, your processes would be more easily understood. Some of your processes probably serve your internal processes more than they serve those of the user. Your organisation could possibly take even greater account of cultural differences. Check your texts and content to a greater extent to see whether they really are understood and are (socially) accepted in all your target markets and cultures. The safety of your customers is a concern for you and you have implemented controls in your organisation in order to ensure this. Ask yourself whether this aspect is sufficiently well presented in your documentation.

May we assist you? Get in touch with us:

Teconia GmbH
Poststrasse 3
CH-9100 Herisau
+41 71 352 32 30
+41 71 352 32 31
info@teconia.com